1. Foresight Phase. Foresight maps about the changes and evolution of expertise in the industry (past, present, and future).
2. Service Analysis Phase. Assessment of the service concepts, processes and environments of the partner company or organisation. Done by video clips / smart phones.
3. Service Design Phase. Designing and prototyping the service concepts, processes, and environments of the partner company or organisation.
+ Education Planning Phase. Recommendations and development.